Shipping & Delivery Policy
ORDER PROCESSING & DISPATCH
1. Orders are processed on business days. Dispatch and delivery do not take place on weekends or public holidays.
2. Orders are generally dispatched within 1–4 business days of order confirmation. During sale events, new launches or periods of unusually high volume, dispatch may take up to 7 business days from the date of order.
3. We ship through third-party courier partners including Shadowfax, Shiprocket, XpressBees, Delhivery and DP World, subject to serviceability at the delivery pincode.
4. Once your order has been dispatched, you will receive an email with the tracking number and the name of the courier partner.
DELIVERY TIMELINES (TAT)
5. Standard delivery: most orders are delivered within 4–8 business days of order confirmation. This is inclusive of the 1–4 business day dispatch window above, and typically works out to 2–5 business days in courier transit once the shipment leaves our warehouse.
6. Extended locations: deliveries to Kerala, the North-Eastern states, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands, Lakshadweep and other remote or Out-of-Delivery-Area (ODA) pincodes may take up to 12 business days from order confirmation.
7. Cash on Delivery orders follow the same delivery timelines as prepaid orders.
8. The timelines above are estimates based on the average performance of our courier partners. They are indicative and do not constitute a guaranteed delivery commitment.
9. Actual delivery may vary due to courier partner operations, the delivery location, an incorrect or incomplete address, unavailability of the recipient, technical issues, weather conditions, or other unforeseen circumstances beyond our reasonable control, for which the company shall not be held liable.
SHIPPING CHARGES
10. Shipping and handling charges, if any, are shown at the time of checkout and you will know of them before making payment.
11. Split shipments are normal and simply mean that different parts of your order have shipped from different warehouse locations. Where a shipping or COD charge applies, you pay it only once — on the first package you receive.
FAILED OR UNDELIVERED SHIPMENTS
12. If a delivery cannot be completed after the attempts made by our courier partner, the shipment is returned to our warehouse. We will contact you to arrange a re-dispatch or a refund in accordance with our Return, Refund & Cancellation Policy.
13. If your order is updated as delivered but you have not received it, please inform us within 24 hours of the delivery intimation at support@naturederma.com. We will require 48–72 hours to investigate with our courier partner.
14. If a shipment reaches you tampered with or damaged, please do not accept it.
TRACKING & SUPPORT
15. You can track your order at any time using the tracking details shared with you on dispatch.
16. For any shipping or delivery query, write to us at support@naturederma.com.
17. For cancellations, returns and refunds, including the applicable timelines, please refer to our Return, Refund & Cancellation Policy.
SERVICEABILITY
18. We currently ship within India only. Delivery is subject to your pincode being serviceable by at least one of our courier partners.
19. We reserve the right to pause deliveries to any part of the country at any time if so warranted.